Returns & Refunds

 Returns & Refunds

At ‘Dementia Direct’ we like all our customers to be 100% satisfied with their purchase however, if for any reason you are not completely satisfied you can return postage and card charges. The following terms apply:
1) Our returns policy is strictly 7 days.
2) The item(s) must be returned to us in their original as new condition with all of the accessories and packaging. Items that have been used, installed or damaged in any way will invalidate our offer.
3) Refunds are subject to deduction of postage charges and a 2.5% card payment processing charge to cover card charges.
4) Orders cancelled within 24 hours of being placed are subject to a 2.5% charge to cover credit card fees.
5) Items must be returned to the following address in Spain: Apartado de Correos 3139 – Elche 03202 -Alicante Spain

6) Refunds will be processed on the day we receive the item.

Mail, the accessories are not insured against losses or damage unless sent via the Royal Mail Special Delivery service (where insurance up to the value of £500 applies), losses or damage to items sent via normal post, or via Recorded Delivery are not covered by Royal Mails insurance and customers will not be able to submit a claim. We recommend you keep your receipt as proof of postage.
To return items to ‘Dementia Direct’ . Please make sure to contact us first! Please remember to include your original order number when communicating with us.