Packaging & Shipping

Packaging 

We use various companies to supply Dementia Direct and as such ship direct from supplier to customer and therefore cannot be held responsible for the quality of their packaging which at times may cause damages.

Shipping

Delivery times may vary based on which product you have ordered standard stock items are typically delivered between 3 -7 working days dependant on which international warehouse they are shipped from.
We will send an e-mail to let you know your order has been processed and despatched. All Orders must be signed for at the point of delivery.
If there is likely to be any delay with your order, we will notify you by email or phone at the earliest opportunity, this will give you the opportunity to choose an alternative item in stock, change the specific or obtain a refund.
If you require your items to be delivered on a timed a special delivery, this can be arranged at an additional cost, this is also dependant on postcode and availability.
Please familiarise yourself with our terms and conditions regarding the goods delivery process:
It is essential that someone is at the delivery address to check the products and sign for the delivery.
You must provide us with the fully delivery address including postcode, contact name and mobile and landline phone number at the time of order.
Upon signing for the delivery, you are signing to confirm that you received the goods and they are in good condition. If you sign for the goods you are accepting responsibility and liability. We will not accept responsibility if you sign without checking.
At point of order we will ask for a contact mobile telephone number, you may get a call from the delivery company to help organise delivery. If someone is not present when the delivery is attempted, it will be re-organised for another time/day.