Communicating effectively and sensitively with someone living with dementia is crucial for maintaining their dignity and comfort.
Phrases that may seem benign or instinctual in everyday conversation can have adverse effects on individuals with dementia, making them feel frustrated, isolated, or misunderstood.
Here is a list of 10 phrases that should be avoided, along with brief explanations on why they are inappropriate and what approach can be more beneficial:
- “Don’t you remember?” – This can make them feel inadequate for not remembering and exacerbate feelings of confusion and distress.
- “I already told you.” – Similar to the example, it highlights their memory issues and can be disheartening.
- “You’re wrong.” – Directly challenging their perceptions can lead to confrontation and upset them.
- “That’s not what happened.” – Correcting their version of events can cause confusion and a sense of isolation.
- “You can’t do that, let me.” – Taking over tasks without trying to involve them can make them feel useless and dependent.
- “Try to remember!” – This puts pressure on them to recall something, which they may not be capable of doing.
- “You always ask that.” – Pointing out their repetitive questioning can make them feel embarrassed or ashamed.
- “Do it this way, it’s better.” – Insisting on your way of doing things disregards their autonomy and preferences.
- “What did you do all day?” – This question can be confusing if they don’t remember or feel they haven’t accomplished anything.
- “Stop repeating yourself.” – This direct admonishment can make them feel criticized and misunderstood.
Instead of these phrases, focus on communicating with empathy, patience, and encouragement.
Validate their feelings, engage in their reality, and offer support and reassurance.
Remembering to listen actively and respond with kindness can make all the difference in their well being and sense of security.
